For twenty five years I have maintained an enormous effort toward delivering the very best customer service I can – this being defined as the fastest, friendliest, most accurate and most cost efficient land surveying in Jacksonville. To this day I attribute much of my firms success to this endeavor.
The last few years however, I have come to realize that this is certainly not the sole reason for this success.
Although not a direct conscious principle, managing and directing a team of individuals in an uncompromisingly ethical manner has truly guided all my decisions and has surely been pivotal in my land surveying firms longevity. I didn’t require any coursework or seminars to know that this was the only way in which to run a business. I had an inherent need of the pride associated with acting in such a way. It is simply who I am. I am convinced that the reason I am still conducting business – albeit at a slower pace given the current downturn in the housing market – is due to quality customers in Jacksonville wishing to deal with quality vendors… in this case, an ethical land surveyor who refuses to cut corners or circumvent legal statutes.
Surely I could have resorted to gifts, bribes, unstructured “profit-sharing”, or offered the ubiquitous “washout survey” and amassed an amazingly dense list of customers.
But where would all those customers be now? So many of them either going out of business or even being indicted for fraudulent operations. And if my business were reliant upon theirs… where would I now find myself? Most likely meandering the long lines of the local unemployment office along with 10 % of our population.
Instead, I enjoy a core group of like-minded customers in Jacksonville and throughout Florida committed to delivering ethically sound quality services and sure, we are battling a slump right now but we will all still be here to enjoy a return to normal housing activity… Jacksonville will survive and we will profit fairly once more.
Of course I would enjoy working with more of you… what business owner doesn’t want to increase their market share? You may visit http://www.landtechsurvey.com/ for full details of what we offer.
I love the history and multiple disciplines of land surveying. I love being a Land Surveyor. I find myself quite proud of what I have accomplished as a Land Surveyor and business owner and what I have shared with both my customers in Jacksonville and my employees. The very best result from all this is the slight welling up of my eyes and the slight lump in my throat when my 14 year old son looks at me, speaks of his respect for me, and tells me he wants to grow up “just like you dad”.